Privacy Policy

1. Introduction

European Breakdown Service ApS ("EBS", "we", "us", or "our") is committed to protecting your privacy and ensuring that personal data is processed in a secure, lawful, and transparent manner.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our services, contact us, visit our website, or otherwise interact with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Danish data protection legislation.

2. Data Controller

European Breakdown Service ApS is the data controller responsible for the processing of personal data described in this Privacy Policy.

European Breakdown Service ApS Storegade 86 6100 Haderslev Denmark

CVR No.: DK33079753

Email: ebs@european-breakdown-service.com
Telephone: +45 75 55 45 45

Website: www.european-breakdown-service.com

3. Who We Process Personal Data About

We primarily process personal data relating to:

• Drivers of commercial vehicles
• Transport companies and fleet operators
• Bus operators
• Logistics providers
• Insurance companies and claims handlers
• Workshops and repair centres
• Recovery and towing companies
• Tyre service providers
• Suppliers and business partners
• Customer representatives and contact persons

Our services are primarily business-to-business (B2B) services, but personal data relating to individual drivers and company representatives may be processed where necessary to provide our services.

4. Personal Data We Collect

Depending on the nature of the service provided, we may process the following categories of personal data:

Contact Information

• Name
• Company name
• Job title
• Telephone number
• Email address

Vehicle and Assistance Information

• Vehicle registration number
• Vehicle make and model
• Fleet information
• Breakdown location
• Incident details
• Service request information
• Recovery and repair information

Communication Information

• Emails
• Telephone communications
• Service case correspondence
• Customer support enquiries

Financial Information

• Billing information
• Payment records
• Invoices and transaction details

Technical Information

• IP address
• Browser information
• Device information
• Website usage information
• Cookie-related information

5. How We Collect Personal Data

We collect personal data when:

• A breakdown or assistance request is submitted
• You contact us by telephone, email, or through our website
• We receive information from customers, fleet operators, insurers, or authorised representatives
• You enter into a contract with us
• You use our website
• You subscribe to service updates or other communications

Personal data may also be obtained from service providers and business partners involved in handling a specific assistance case.

6. Purposes and Legal Bases for Processing

We process personal data only where a lawful basis exists under GDPR.

Purpose	Legal Basis
Receiving and managing assistance requests	Performance of a contract
Dispatching workshops, recovery operators, tyre service providers, and other service partners	Performance of a contract
Communicating with drivers, customers, insurers, and service providers	Performance of a contract
Managing customer relationships	Performance of a contract
Processing invoices and payments	Contract and legal obligation
Maintaining operational and service records	Legitimate interest
Monitoring service quality and performance	Legitimate interest
Preventing fraud and misuse of services	Legitimate interest
Improving our services and website	Legitimate interest
Complying with legal and regulatory requirements	Legal obligation
Sending business-related communications and updates	Legitimate interest or consent where required

Where processing is based on consent, you may withdraw your consent at any time.

7. Sharing Personal Data

We do not sell personal data.

To provide our services, we may share relevant personal data with:

• Workshops and repair centres
• Recovery and towing operators
• Tyre service providers
• Vehicle manufacturers and authorised dealers
• Insurance companies and claims handlers
• Fleet management companies
• IT service providers
• Hosting providers
• Payment service providers
• Professional advisers
• Public authorities where required by law

Only information necessary for the performance of the relevant service will be shared.

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

8. Location Information

In connection with breakdown assistance and recovery services, we may process information regarding the location of a vehicle or incident.

Location information is used solely for:

• Coordinating assistance services
• Dispatching service providers
• Managing and documenting assistance cases
• Communicating with relevant service partners

9. International Data Transfers

As EBS coordinates assistance services across Europe, personal data may be shared with service providers located in different countries.

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are implemented in accordance with GDPR requirements, including the use of Standard Contractual Clauses where necessary.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, tax, accounting, contractual, and regulatory obligations.

When personal data is no longer required, it will be securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal data is limited to authorised personnel and service providers who require access for legitimate business purposes.

12. Your Rights

Under GDPR, you may have the following rights:

Right of Access

To obtain confirmation of whether we process your personal data and receive a copy of such data.

Right to Rectification

To request correction of inaccurate or incomplete personal data.

Right to Erasure

To request deletion of personal data where there is no lawful basis for continued processing.

Right to Restrict Processing

To request restriction of processing in certain circumstances.

Right to Data Portability

To receive personal data in a structured, commonly used, and machine-readable format.

Right to Object

To object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant supervisory authority.

For Denmark, the supervisory authority is:

The Danish Data Protection Agency (Datatilsynet)

13. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality, monitor website performance, and enhance user experience.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Additional information may be provided in a separate Cookie Policy.

14. Business Transfers

If EBS undergoes a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the business transaction, subject to applicable legal safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or data processing practices.

The latest version will always be available on our website.

16. Contact Us

If you have questions regarding this Privacy Policy or our processing of personal data, please contact:

European Breakdown Service ApS Storegade 86 6100 Haderslev Denmark

CVR No.: DK33079753

Email: ebs@european-breakdown-service.com
Telephone: +45 75 55 45 45

Website: www.european-breakdown-service.com